Client Support Portal
Submit Support Ticket
Managed clients — use this form to report issues. For critical outages, call us directly at (252) 321-7800.
Tactical Critical Response
< 15 Minutes
Standard Response
< 4 Hours
Support Coverage
24 / 7 / 365
New Support Ticket
Fill out the form below and our team will respond based on your priority level.
TACTICAL Critical Outage?
Do not wait — call us directly for immediate response on business-critical issues.
(252)-565-435624/7 Emergency Line
Response SLAs
Critical
< 15 minHigh
< 1 hrMedium
< 4 hrsLow
< 1 dayHelpful Tips
- ›Include error messages or screenshots if possible
- ›Note how many users are affected
- ›List any recent changes made before the issue
- ›Provide the best number to reach you