On-Site Support

CyberSharks.Net Inc Network Professionals can provide support at your location or remotely. Our certified professionals will come out and complete a FREE Network Evaluation of your current system. We offer a variety of services to optimize your technological experience.

Desktop Support - CyberSharks.Net, Inc offers an extraordinary level of desktop support, from creating new employee stations to setting up printers.

Backup Servers - Are you worried about your priceless data? Is your data protected from disaster? CyberSharks.Net Inc customers are 100% secure, 365 days a year.

Managed Anti-Virus Solution - Reduce valuable time spent managing virus software and systems by allowing us to deploy our zero-configuration installation and never worry again!

Firewall/VPN Services - We are able to offer our clients most any type of secure connection. Firewall and VPN services are managed via contract support with Cisco.

Monitoring Service - Our monitoring system will alert us before the problem arises to ensure continuity for your data service.

Application Support - We currently support and maintain most industry standard applications.

MS Exchange Server - Microsoft Exchange Server is the most powerful email platform available at this time. Email is a crucial component is conducting business professionally. MS Exchange offers email as well as quick access to contacts and much more.

Do these issues affect your business?

  • Understaffed? Do your non-technical staff waste time and money troubleshooting IT issues?
  • Distracted employees? Do your employees waste valuable time on non-company related activities?
  • Downtime impact? Are you losing valuable time from frequent network outages?

Program Features:

  • 24x7 Helpdesk Services
  • Vendor Partnership Management
  • Network Monitoring
  • Priority Response
  • Preventative Maintenance
  • Certified IT Specialists

 
Feature Description
Enhanced Server Monitoring
  		Monitoring the performance and health of your servers and shared applications
24x7 Response
  		Certified technicians are available around the clock to resolve your IT support issues
Firewall/VPN Services
  		Encryption and intrusion prevention
Desktop Updates
  		Ongoing preventative updates during off-peak hours
Helpdesk Response
  		Technicians work remotely on your network to resolve issues
Data Center
  		Our secure data center ensures that your managed and co-located servers are safe
Vendor Partnership Management
  		Maintain vendor relationship for ongoing upgrades and replacement of all hardware and software
Software License Provider
  		Reduce up-front costs of software purchases
Priority Client Response
  		As a preferred client, you receive priority response levels to support issues
Microsoft Exchange Services
  		Synchronize your communications
Remote Online Backup
  		Protect your data from disaster
Application Support
  		Provide assistance with third-party software vendors
Managed Anti-Virus Solution
  		Centrally managed anti-virus and spyware
Barracuda Spam Protection
  		Integrated hardware and software spam, virus, and trojan protection
Web Design/Programming
  		Our creative graphics team and programming staff can assist you in web development
HIPPA Network Security
  		Development and implementation of a HIPAA network security policy for your medical practice
Sarbanes-Oxley
  		Compliance with all regulations pertaining to the Sarbanes-Oxley Act
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